Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the brand or manufacturer.
To return your product, you should send us an email at info@scva.net and mail your product to:
Sullivan Catskills Visitors Association
15 Sullivan Avenue,
Liberty, New York, 12754
You must also include your name, email, and proof of purchase.
Send us an email at info@scva.net with any questions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For any questions, please contact The Sullivan Catskills Visitors Association at info@scva.net.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@scva.net and send your item to:
Sullivan Catskills Visitors Association
15 Sullivan Avenue,
Liberty, New York, 12754
You must also include your name, email, and proof of purchase.
Send us an email at info@scva.net with any questions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product for any of the above reasons, you should email us at info@scva.net and mail your product to:
Sullivan Catskills Visitors Association
15 Sullivan Avenue,
Liberty, New York, 12754
You must also include your name, email, and proof of purchase.
Send us an email at info@scva.net with any questions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.