Shipping policy

All orders are processed within 2 - 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

In-store pickup

Designated items are available for free pick up at the Sullivan Catskills Visitors Association.  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3-5 business days. We will send you an email when your order is ready along with instructions. 

Our pickup hours are 9 am to 5 pm, Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

We do not currently offer online international shipping.  Please call for more information about international orders.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Refunds and Returns

Please check our refunds / returns policy here.

If you have any further questions, please don't hesitate to contact us at